Returns and refunds

We take great pride in the quality of our fragrances and pack every order with care. Because perfumes are personal care products, we follow a strict policy to protect hygiene and safety for every customer. Please read it before you order.

Returns for personal preference

We do not accept returns or exchanges because of personal preference. Once a bottle is opened or its seal is broken, it cannot be resold, so we cannot take it back if you do not like the scent. If you are unsure, message us on WhatsApp before you order and we will help you choose.

Not returnable: attars, loose oils and opened or used bottles.

Damaged, leaking or wrong products

If you receive a damaged product, a leaking bottle or the wrong item, we will happily send a free replacement.

You must send an unboxing video to claim a replacement. A valid video:

• is uncut and unedited;
• clearly shows the package label before opening;
• shows the seal being opened and the condition of the products inside;
• clearly shows any breakage or leak.

Without an unboxing video we cannot process claims for damaged, missing or empty items.

How to report an issue

Email contactus@avjentic.com or WhatsApp +91 98963 33037 within 48 hours of delivery.

Cancelling an order

• Before dispatch: you can cancel within 12 hours of placing the order, or before it leaves our warehouse, whichever is earlier.
• After dispatch: the order cannot be cancelled. If you refuse delivery at the door, a return-to-origin fee may be deducted from your refund.

Refunds

Refunds apply when:

• the order is cancelled before dispatch;
• the package is lost in transit, as confirmed by the courier;
• a product is defective and no replacement is available.

Refunds go back to the original payment method within 3 to 5 business days.