Policies

Shipping policy

At Avjentic Lifestyle LLP we pack every order with care. Perfumes are delicate, liquid products, so we use specialised courier services to make sure they reach you in perfect condition.

Processing time

We take 3 to 5 business days to process, pack and dispatch your order from our warehouse. Orders placed on Sundays or public holidays are processed on the next business day.

Delivery time

After dispatch, delivery usually takes:

  • Metro cities: 3 to 5 business days
  • Rest of India: 5 to 7 business days
  • Remote areas, Jammu and Kashmir and the North East: 7 to 10 business days

Perfumes are classed as liquid goods, so they travel by surface transport for safety. This can take a little longer than air mail.

Shipping charges

  • Free shipping on orders of ₹2,999 and above.
  • A flat fee of ₹100 on orders below ₹2,999.

Payment

All orders are prepaid by UPI, credit or debit card, netbanking or wallet through a secure payment gateway. Cash on delivery is not available.

Tracking

Your order number is on your confirmation page and payment email, and looks like AVJ-261106-40817. Enter it on our Track order page at any time. Once your order ships, the page shows the courier, the tracking number and every scan until delivery.

Where we ship

We ship within India only. We do not offer international shipping at this time.

Incomplete or incorrect address

Please give a complete address, including house number, street and PIN code, and a valid phone number. We are not responsible for packages that cannot be delivered because of an incorrect address, or because the recipient was unavailable after several delivery attempts.

Damaged or lost packages

If the courier confirms that your package was lost in transit, we send a replacement at no extra cost. If it arrives damaged, see our returns and refunds policy: send an unboxing video within 48 hours of delivery.

Contact

For shipping questions: contactus@avjentic.com or +91 98963 33037. Avjentic Lifestyle LLP, SCO 42, 2nd Floor, Mohali Citi Square, Zirakpur, Punjab 140603, India.